FREQUENTLY ASKED QUESTIONS
NaturalU is made for all naturals who are on a journey to their best hair life. The premium U-part wigs and ponytails work perfectly for all naturals looking for a method to give natural hair a break from tension and manipulation. Our U-part units and ponytails are created for easy install and removal, as well as lasting longevity.
How do I know which texture will match my hair?
Afro Curl is curated to blend with 4B & 4C textures
Kinky Curly is curated for 4A & 4B textures
Coiley Curly is curated to blend with 3B & 3C textures
Kinky Straight will blend with any texture in a blow-out state
Though NaturalU textures blend best with specific textures, with manipulation, almost any natural texture is suitable for any NaturalU unit.
How do I install my NaturalU U-Part unit?
Step 1 - Cowash and detangle U-Part and Clip-Ins with a detangling brush to enhance curls
Step 2 - Add leave-in conditioner, plus moisture serum for extra shine and nourishment
Step 3 - Cut the black strap at the front of the U-Part
Step 4 - Without attaching it, place the U-part wig on your hair to measure where your leave-in should start, also leave out edges.
Step 3 - Part your hair to section off your leave-in and place in a clip away from the rest of your hair
Step 4 - Braid the remainder of your hair to be protected under your NaturalU unit, similar to how you would for a sew-in
Step 5 - After braiding down the hair that will not be left out, clip on your U-part wig. For maximum tightness, crisscross the two black straps
Step 6 - Apply your NaturalU unit and Clip-Ins for blending
*For curlier textured NaturalU units, use perm rods on natural hair to enhance blend
How do I install my NaturalU ponytail?
Step 1 - Brush your natural hair in the direction you want the ponytail to go, then apply gel or your favorite styling product on your hair and edges to give your hair a firm hold
Step 2 - Use an elastic band to put your hair into a secure ponytail. Wrap the hair that is in the ponytail around the base of the ponytail to make a bun. Secure the bun with two bobby pins
Step 3 - Place the drawstring ponytail over your natural ponytail and secure it with the attached clips
Step 4 - Pull the drawstrings on the ponytail tightly so that the drawstring ponytail completely covers the ponytail you made of your natural hair
Step 5 - Wrap the drawstring around the base of the ponytail and secure it with two bobby pins
Step 6 - Wrap a ponytail holder around the base of the drawstring ponytail to make it look more natural
What is the daily maintenance of the Natural U pieces?
Clip-Ins - At night time, remove Clip-Ins and detangle in the morning with a Denman brush. Focus on the ends and work your way up. Apply conditioner or serum if needed.
U-Part Wig - Sleep with unit covered with a satin scarf or remove at night time. In the morning, detangle using a Denman brush. Be sure to give extra care to the nape to avoid harsh tangles. Apply conditioner or serum followed by frizz-control cream.
Should I remove my unit to sleep?
We do not recommend that you sleep in your unit. Should you choose to sleep in your unit, we suggest that you cover it with a silk or satin scarf.
How should I detangle my NaturalU unit?
Starting at the end of the hair, use a detangling brush to comb through tangles. As you work your way up, be gentle at the nape of the unit.
Can I dye my NaturalU pieces?
Absolutely! You can color and dye your NaturalU unit to your preference. However, we recommend you do not use bleach as it will negatively alter the strength, luster, and health of the hair.
SHIPPING AND HANDLING
Processing will take 5 to 7 business days please allow more time for holidays and sale periods.
Wig systems and U-part Wigs are FINAL SALE. Clip-ins and ponytails can be returned within 7 days of purchase for ONLINE STORE CREDIT ONLY at www.naturaluhair.com. Any products that have been dyed, overly manipulated, have strong odor, have been saturated in products or water, have been trimmed, have had heat applied, or have been worn are not eligible for an exchange or return. Your product must be in original condition with tags intact to be eligible for return. For return or exchange please allow 1-2 weeks for processing. We reserve the right to reject your product if it is not satisfactory you will be responsible for all charges associated with the return including shipment and packaging charges.
TERMS AND CONDITIONS
Welcome to NaturalU Hair
By accessing this website we assume you accept these terms and conditions. Do not continue to use NaturalU Hair if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, NaturalU Hair and/or its licensors own the intellectual property rights for all material on NaturalU Hair. All intellectual property rights are reserved. You may access this from NaturalU Hair for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from NaturalU Hair
Sell, rent or sub-license material from NaturalU Hair
Reproduce, duplicate or copy material from NaturalU Hair
Redistribute content from NaturalU Hair
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. NaturalU Hair does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of NaturalU Hair,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, NaturalU Hair shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
NaturalU Hair reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant NaturalU Hair a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
<associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of NaturalU Hair; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to NaturalU Hair. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of NaturalU Hair's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.